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Technologies sell productivity, but businesses want revenue

The other day, I explained why AI has not delivered on its promises in terms of productivity, that this was not surprising and could be explained very rationally, but that we should not throw the baby out with the bathwater, because the technology itself was not to blame (The great illusion of technological productivity gains (including AI)). One of the points I mentioned sparked some interest, namely the confusion between productivity and revenue. This led to a few contact requests from people who were really interested because it put into words a problem they...

Technologies sell productivity, but businesses want revenue

The other day, I explained why AI has not delivered on its promises in terms of productivity, that this was not surprising and could be explained...

Human capital? Less well endowed than technological capital

The rhetoric is well-rehearsed and omnipresent in every business: "people are our most valuable asset", "human capital is at the heart of our strategy",...

Boeing: a culture and a slogan can kill a business

In companies, internal slogans are rarely meaningless and often mean much more than words. They are displayed on walls, repeated in seminars, and included...

A daring zero-based Digital Workplace

It's easy to say that today's digital workplaces have become complicated environments that, logically, complicate work , and you'd have to be in bad faith not...

Processes designed for the wrong people: the #2 irritant of employee experience

We have seen that organizational complication was the main irritant of the employee experience. In the same vein, we are going to explore one...

How does digital transformation look like #1 : the visible part

Once leaders have understood there may be reasons to change things, the first question that comes is "what should we do ?", "how will...

Does the web really decrease transaction costs ?

Transaction costs are a common argument to justify the need to transform organizations. As a matter of fact, if enterprises as we know them...

Social Business : success does not matter. Impact does.

There are three things we can't close our eyes on when it comes to the social and digital transformation of businesses. The first is...

Beyond social (part 1) : decision making

Summary : adding a social layer brings few substantial gains while organizations don't change their models. No tool with trigger an organizational and structural...
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