Tag: support function

There has been a strong trend in employee tools for a long time now: self-service, which allows employees to do things themselves that used to require going through an intermediary. It actually makes their life easier until it makes it harder. Self-service and consumerization of the enterprise Self-service is an excellent example of what I call the consumerization of the enterprise. Employees are looking for uses in their work that are comparable to what they experience in their personal lives as customers or users, and this will inevitably be offered to...