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Chat Bots : beware of counterfeit

"Chatbots" are very popular. What is it ? It's a mix between "robot" and "chat" : chatbots are conversational robots that interact with users through an interface that often look likes instant messaging. Chatbots are the future of customer relationship and employee relationship. Today the most popular example, the one all businesses are looking at is Facebook Messenger's chatbots that allow brands to interact with customers and offer them different kind of services, in the same wat KLM allows passengers to do with messengers everything they used to do on their...

Chat Bots : beware of counterfeit

"Chatbots" are very popular. What is it ? It's a mix between "robot" and "chat" : chatbots are conversational robots that interact with users...

Digital transformation : what to expect in 2016 ?

It's the end of the year and the time for predictions for those who'd like to believe in. More seriously, seen from my small...

People and robots : what work relationships ?

Recently I heard someone stating this during a conversations "We're going to work more and more with robot.  Anyway, they're already around". Then someone...

The end of the web as the way to access information ?

Internet is a wonderful tool for information sharing and collaboration and the web is most easy and efficient way to access it. As a...

Data and robots to make enterprise social networks successful

One day, annoyed by an unexpected problem, an employee figures out that the best may to find a solution is to use the social...

What is cognitive computing ? IBM Watson as an example

There are lots of talks about big data, analytics, cognitive computing but what it means is still unclear for most of people. Hence a...

Employement : a (lost ?) war against the machine ?

Does the digital revolution create or destroy jobs ? If we consider the digital industry and how it grows in value there's no doubts...

The implicit social network according to Sinequa

One of the primary goals of businesses that implement an enterprise social network is expert location. Expert has often been a wasted word these...

It’s not Big Data, it’s Big People !

You must have noticed that Big Data has escaped from the technology field to become a business matter that impacts both the business, human...
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